WhatsApp Block
The WhatsApp Block connects your WhatsApp Business account to Convotic via the WhatsApp Cloud API, enabling message sync and template message delivery.
Features
- Message sync -- incoming and outgoing WhatsApp messages are synced to Convotic in real time.
- Template messages -- send pre-approved message templates for notifications, order updates, and re-engagement outside the 24-hour window.
- Media support -- send and receive images, documents, audio, video, and location messages.
- Contact profile sync -- WhatsApp profile names and phone numbers are synced to Convotic contacts.
Connection flow
- Go to Settings > Blocks > WhatsApp and click Connect.
- Enter your WhatsApp Business Account ID and Phone Number ID from the Meta Business Manager.
- Paste your permanent access token.
- Convotic registers the webhook and verifies the connection.
Workflow triggers
| Trigger | Description |
|---|---|
new_message | Fires on any incoming WhatsApp message. |
keyword | Fires when a message matches a keyword. |
new_conversation | Fires on the first message from a new contact. |
Template messages
WhatsApp requires pre-approved templates for messages sent outside the 24-hour customer service window. You can manage templates in the Meta Business Manager and reference them by name in Convotic Workflows using the Send Template Message node.
Limitations
- WhatsApp enforces a 24-hour customer service window. Free-form messages can only be sent within 24 hours of the last customer message.
- Template messages must be approved by Meta before use.
- WhatsApp Business API pricing applies per conversation.